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Top 6 Best Post Purchase Survey Apps for Shopify in 2022

Top 6 Best Post Purchase Survey Apps for Shopify
Top 6 Best Post Purchase Survey Apps for Shopify

Post Purchase Surveys have been taking the eCommerce world by storm. With Apple forcing huge changes with their iOS 14 update, new solutions to combat the lack of visibility in attribution are a necessity.

Post Purchase Surveys are one such weapon in a marketer's arsenal. By asking customers "Where did you hear about us?" (WDYHAU), marketers are able to get a better view of their true attribution, spend more efficiently in the right channels and make more money in the process.

These surveys are also widely used beyond just attribution. Popular use cases range from conversion rate optimization (CRO) ("What did you find frustrating about our website?") to influencer discovery ("Which YouTube/Instagram influencers do you currently follow?") to future product development ("What products do you want to see us make next?")

The flexibility and wide ranging use cases are why the most successful Direct-To-Consumer (DTC) brands have been using them as their secret weapon for years. With the rise of no-code solutions, gone are the days of having to develop your own Post Purchase Surveys from scratch.

These surveys are a must have App for any store looking to grow. To save you time, we've created a list of the top 6 best Post Purchase Survey Apps on the Shopify App store for 2022:

Easy Post Purchase Surveys

by: PostPurchaseSurvey.com

What makes it different?
Easy Post Purchase Surveys was developed by 7-Figure merchants who know how crazy running an eCommerce store can be. This unique perspective allowed them to create an app that is not only insanley easy to get up and running but also incredibly easy to take action on the insights (and start making more money). Plus, they offer live support from other merchants who understand you.

Pros:
✅ Follow-up Questions
✅ Projective Analytics
✅ Quickstart Templates
✅ Developed by 7-Figure Merchants

Cons:
❌ Not the cheapest option

Customer Review:

I've used a number of other Post Purchase style apps in the past, and this one is by far the easiest one to get started with. We were able to discover channels our customer's were buying from that we were severely underspending on. That discovery alone makes this app worth it. The other thing I like is that it loads fast on our store's thank you page (doesn't slow down page load which is a nice plus I can't say about other apps I've used). Overall, I'm very happy and highly recommend it!


Kno Post Purchase Surveys

by: Kno

What makes it different?
Kno is a beast, there's Kno (Not sorry😂) way around it. Their platform offers detailed targeting with 10 survey types and a number of settings to tweak your surveys to perfection. For those with a development background, you'll feel right at home with the platform. However, if you don't have a development background, you may feel a little overwhelmed by the sheer options at your disposal.

Pros:
✅ Follow-up Questions
✅ Lots of question types
✅ Detailed targeting

Cons:
❌ Not the cheapest option
❌ Can feel overwhelming
❌ Survey doesn't match theme's styles

Customer Review:

Kno has been an awesome tool for us to improve our understanding of who our customer is and why they've bought from us that day. Setup was easy, and they've been super receptive to product suggestions and support whenever needed.


Grapevine Post Purchase Survey

by: Union Works Apps

What makes it different?
A solid option for those just getting into Post Purchase Surveys. It isn't the most feature rich with very few bells and whistles. However, if your goal is to get a survey up and running for cheap, this will get the job done.

Pros:
✅ Affordable
✅ Simple to use

Cons:
❌ Very Barebones
❌ Minimal features and integrations

Customer Review:

This app is really easy to set up and can be customized in tons of different ways.
Amazing customer service as well - I'm not very technical myself, so Steve on the Grapevine team helped customize the widget to fit my theme.
It looks phenomenal and is already getting responses from our customers


Enquire Post Purchase Survey

by: EnquireLabs

What makes it different?
Enquire is one of our favorite options. It loads fast, integrates natively on the thank you page and gets good response rates. The integrations are also a big plus. You can't go wrong.

Pros:
✅ Lots of integrations
✅ Survey matches theme's styles
✅ Multiple question types

Cons:
❌ Not the cheapest option
❌ No free plan

Customer Review:

Easy to use and has provided a lot of value to our business, specifically around organic influencers and channels that are doing the most for our brand. There are a lot of customization options and the team has been great at responding to questions and providing fast, thorough support.


Zigpoll Customer Surveys

by: Argonautic Labs

What makes it different?
While not a pure Post Purchase Survey app (you can run surveys on all website pages), we decided to include Zigpoll anyways. The survey displays by clicking a widget in the bottom corner of your website. It loads fast and gets the job done. However, it's not our favorite option because it doesn't natively load onto our store's thank you page. We prefer something that integrates a little more natively.

Pros:
✅ Affordable
✅ Run surveys on all website pages
✅ Solid integrations

Cons:
❌ Survey displayed as widget, no native page integration
❌ Can't link customer's orders to their survey response

Customer Review:

We are just starting out and were looking for a survey app to collect feedback. Since nobody on our team has any deeper programming skills, we wanted something that is simple, easy to use, still offers lots of customization and first and foremost, that works. That's what Zigpoll is! The UI that let's you create your polls is super easy to grasp and we had our first poll up and running in 10 Minutes, no problems. Also, their customer support is great!


Post-Purchase Survey Question

by: RoarTheme

What makes it different?
Post-Purchase Survey Question by RoarTheme is the perfect no frills option for someone looking to dip their toes into the Post Purchase Survey world. The lack of integrations and limited features, however, means you'll likely be switching to a more robust platform in the future. But hey, it's free.

Pros:
✅ Free

Cons:
❌ No integrations
❌ Minimal features

Customer Review:

It is a good app.
But it would be better if we have an option to add more questions.
Also it would be a good idea if there is an option that the survey comes to the customers email instead.